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  • Desktop Support Level 2

    Locations in Princeton, NJ - New York City - Boston, MA - West Palm Beach, FL - Wilminton, DE

    Looking for highly technical candidates in a trading floor environment.


    • Provide high-quality technical support to onsite and remote users
    • Will be assigned to a variety of business units to act as the technical point of contact. The Specialist will be responsible for day to day technical support and global IT projects for the business
    • Subject matter expert for various products utilized by the business
    • Collaborate with IT counterparts to proactively obtain information regarding internal and third-party applications for problem escalation or in the event of a technology outage
    • Ensure documentation is kept up-to-date and accurate
    • Ensure that all user service requests are logged, processed and monitored according to company procedures and within SLA
    • Partake in after-hours support rotation schedule.
    • A Bachelor's Degree in Computer Science a plus
    • 5+ years of experience in the financial industry or related experience
    • Customer Service orientated; ability to interact with business users/executives and build strong relationships with the client base
    • Willingness and skills required to lead firm-wide project skills
    • Knowledge of Virtual Desktop Infrastructure and the ability to support via Citrix Studio/Director
    • Mastery of Windows user interface (Windows 7, MSOffice).
    • Ability to remain amiable under pressure, self-manage and prioritize multiple tasks is vital
    • Strong technical skills and experience on a variety of computing platforms
    • Experience with networking, client-server environments, SQL databases, Microsoft Exchange, Active Directory, Mobile Iron and BES administrator, IP telephony, and video conferencing required.
    • Hands on experience supporting Blackberry, iPhone, and Android devices
  • Desktop Engineer

    Locations in Wilminton, DE and Atlanta, GA

    Looking for highly technical candidates in a trading floor environment.


    • Design, implementation, Migration and maintenance of Active Directory, DNS, DHCP, IIS, Group Policy, Clustering, Terminal Services, LDAP and windows scripting/automation.
    • Hands on experience in setting up computers image, network connections/setup, windows infrastructure and configuration. Image device for Windows 10 version and user applications
    • Knowledge on Microsoft Clustering, Terminal services, security, PowerShell scripting and Windows Update Services (WSUS).
    • Installs, configures, maintains, and replaces new equipment (e.g. servers, storage)
    • Educate the frontline L1 and L2 staff and be the point of escalation
    • Availability Management & Operating Level Management: Performs root cause analysis, resolves problems and recommends solutions
    • Ensures that backup/recovery plans are tested regularly, and backup/recovery procedures are implemented
    • Develops automation scripts and programs to streamline manual operations and reduce manpower requirement in maintenance and monitoring activities
    • Performs troubleshooting/issue resolution, escalates issues to appropriate 3rd party vendor if needed
    • Knowledge on SCCM tool for Patch Management and Package Distribution
    • Respond to and participate in resolution of endpoint security compromises, malware, vulnerabilities and zero-day attacks
    • ITIL Process knowledge (Problem, Incident, Change Management)
    • Key Responsibilities - Performs architecture governance, infrastructure design and builds, availability management and operation level management, and maintenance and support activities for virtual desktop infrastructure (VDI), POS devices, antivirus, and system center configuration management (SCCM) systems
    • Manages and supports clients leveraging tools like SCCM/VDI administration

    Location in Wilminton, DE

    Looking for highly technical candidates in a trading floor environment.


    • Providing a high level of network support
    • Will aid in the planning, configuration and implementation process for network engineering improvements
    • Ensure the system improvements are successfully implemented
    • Provide IP routing / protocol / addressing strategy
    • Responsible for isolating and correcting network problems
    • Cisco Hardware installation, configuration and troubleshooting
    • Minimum of two to five years’ with Cisco network devices.
    • Experience working in a Macintosh environment


    • CCNA or CCNP

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